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Friday / October 15.
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The Darker Side Of Consumer Data


Big Data is arguably the most prevalent buzzworthy phrase in advertising right now. Brands and agencies have access to more data now than ever before. But it can be overwhelming and confusing to know which data is important and how best to leverage it. However, there is one type of data that will likely bring significant benefits to many advertisers rather quickly.

Let’s start with the major news items that have rolled out during the past few months concerning data and advertising. The common thread: purchase-based consumer data. All advertisers, particularly those that are concerned about keeping up with bigger spending rivals, should be paying close attention. Here are a few of the key tidbits from recent weeks that are sharpening focus on what is to come.


Purchase-Based Consumer Data: The Link Between Online And Offline

In May, Google revealed that it is using credit card transaction data to demonstrate to advertisers that ads served on its network drive actual sales, not just online but in-store. This announcement was met with a lot of buzz and scrutiny. On one hand, brands can now have visibility into how digital advertising campaigns directly impacts offline sales, providing a solution to the ROI challenge that has plagued the digital advertising industry. However, consumers are concerned about how their personal information and data are being used. Oracle announced a similar partnership with Visa last summer, which did not receive as much attention as did the Google revelation.

Yet within digital advertising, this form of purchase-based data has actually been around for a while. Consumer purchase data obtained via shopper loyalty cards has been available to advertisers for several years to both target and validate the effectiveness of digital media, particularly on Facebook.

Purchase-based consumer data is so valuable not only because it provides a more accurate ROI, but it also better informs the way advertisers target media. Purchase-based targeting drives enormous increases in media productivity by delivering impressions to those consumers most likely to buy, as opposed to sending impressions to those consumers who just happen to fit a demographic. This reduces waste. Most advertisers could benefit from this waste reduction right now.


The Purchase-Based Bottom Line

If you are an advertising executive responsible for media allocations, you need to study the progression of these events and get moving. If you are not actively testing the application of consumer purchase data against media targeting and measurement, you are behind. If you are still using the same old demographic-based audience parameters (i.e., women ages 18-34, who are fun-loving and have a positive outlook on life) to target your media, you are placing yourself at a competitive disadvantage. If you are not familiar with how this data can drive your business, how do you imagine that you are going to negotiate with media properties that do know how this data can drive your business?